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PRIVACY POLICY

Customer Rights to Protection and Privacy
Last Updated: November 22, 2025

Introduction

Meta Cooperation Company (MCC) PLC (“MCC”, “we”, “our”, or “us”) places the highest priority on the protection, confidentiality, and privacy of customer information.
This Privacy Policy describes how we collect, use, protect, and share information when you interact with our online platforms, including our websites, mobile applications, and other digital services (collectively, the “Website”).

If you are an MCC customer with an active account or you use MCC financial products or services, additional terms may apply. Please refer to our Privacy Notice for more information.

1. MCC Will Never Request Sensitive Information Unsolicited

MCC PLC will never ask for sensitive account information—such as account numbers, passwords, PINs, national identification numbers, or Social Security numbers—through unsolicited emails, text messages, or phone calls.

If you receive a suspicious request claiming to be from MCC PLC or any related entity:

  • Do not provide any information

  • Do not click any links

  • Report the suspected fraudulent activity to the appropriate cybercrime authorities

2. Agreement to This Privacy Policy

By using or accessing the Website, you acknowledge and agree to the terms of this Privacy Policy, including our use of cookies and similar technologies.

3. Information We Collect

We may collect information in various ways when you interact with our Website or mobile applications.

a. Information You Provide

This may include:

  • Name

  • Address

  • Email address

  • Phone or mobile number

  • Account numbers

  • Login details

  • Any other personal or contact information (“Personal Information”)

b. Information From Your Online Activity

We may also collect:

  • Transaction data

  • Behavior or interaction data

  • Geolocation data

  • Device type and browser type

  • IP address

  • Operating system details

  • Device identifiers

c. Automated Data Collection (Cookies and Tags)

We collect information using:

  • Cookies

  • Tags

  • Pixels

  • Web beacons

  • Other tracking technologies

This helps us understand how visitors use our Website and how to improve the user experience.

4. Cookies (“Treats”) and How We Use Them

Cookies are small text files stored on your device to help us:

  • Recognize returning users

  • Track Website activity and performance

  • Customize online experiences

  • Deliver relevant advertisements

  • Improve products and services

We or our third-party providers may use cookies to collect information such as:

  • Time spent on the Website

  • Pages visited

  • Interactions with our content

  • Device type

Mobile applications may also use cookies or similar technologies.

Do You Have to Accept Cookies?

No.
You may refuse cookies through your browser or device settings.

You may also opt out of third-party advertising cookies through:

  • Google Ads Settings

  • Network Advertising Initiative (NAI) Opt-Out

However, disabling cookies may affect your Website experience and certain services may not function correctly.

5. Additional Tracking Technologies

We may also use:

  • Pixel tags

  • Web beacons

  • Clear GIFs

These tools help us:

  • Measure ad effectiveness

  • Track engagement and response rates

  • Determine which offers or services to present

  • Improve communication accuracy

Authorized service providers may use these technologies on our behalf.

6. How We Use Information

We may use collected information for legally permitted purposes, including:

  • Delivering and improving our Website, products, and services

  • Personalizing your experience

  • Customer support and communication

  • Legal and regulatory compliance

  • Security and fraud prevention

  • Risk management

  • Marketing and promotional activities (based on your preferences)

  • Website analytics and performance tracking

  • Evaluating user interactions and session statistics

7. Sharing of Information

We may share information with:

a. Authorized Service Providers

Such as:

  • Data processors

  • Hosting providers

  • Marketing partners

  • Payment processors

b. Legal and Regulatory Authorities

As required by:

  • Law

  • Court orders

  • Government requests

  • Law enforcement investigations

c. Affiliates and Partners

When permitted by law and consistent with your privacy preferences.

For more details, review our Privacy Notice.

8. Third-Party Websites 

Our Website may link to third-party websites or applications, and third-party websites may link to our Website.

MCC PLC is not responsible for:

  • The content

  • Privacy practices

  • Accuracy

  • Availability

  • Security

of any third-party websites or apps.

These platforms may have privacy policies different from ours.
We strongly encourage you to review their policies before providing any personal information.

9. Social Media

You may access MCC information through our social media pages, including:

  • Facebook

  • Twitter

  • LinkedIn

  • YouTube

Please note:

  • Information you post on social media may be visible to the public

  • Never share sensitive information (e.g., account numbers, PINs) on social media

  • Social platforms maintain their own privacy and security policies

Refer to our Social Media Guidelines for additional information.

10. Online Security

We use administrative, technical, and physical security measures to protect personal information, including:

  • Encryption

  • Secure servers and data storage

  • Firewalls and monitoring

  • Access controls

  • Oversight of third-party service providers

These measures comply with applicable laws and industry standards.

11. Email and Electronic Communications

Email, SMS, social media messaging, and other electronic communications may not always be secure.

Please do not send sensitive information—such as:

  • Account numbers

  • National ID numbers

  • Passwords

  • PINs

through these channels.

12. Children’s Privacy

Our Website is not intended for children under 13 years old.
We do not knowingly collect personal information from children under 13 without verified parental consent.

13. Jurisdiction and International Data Transfers

This Website is operated from Cameroon.

By using our Website, you consent to the transfer, storage, and processing of your information in:

  • Cameroon

  • Any country where our service providers operate

These countries may have data-protection laws different from those of your home country.
In certain cases, courts or authorities in those countries may access your information.

14. Policy Updates

We may update this Privacy Policy periodically.

When updated:

  • The “Last Updated” date will be revised

  • The new version becomes effective immediately upon posting

  • Continued use of the Website means you accept the updated Policy

15. Contact Information

If you have questions about this Privacy Policy, please contact:

Meta Cooperation Company (MCC) PLC
Meta Quarters Road
Bamenda, North West Region
Cameroon Africa